C-P Flexible Packaging is seeking a high-quality HR professional to join our team. As the HR Generalist at our Buffalo, NY facility, you will provide expert guidance and training on employee and labor relations to managers and employees. Your role will encompass overseeing all HR activities including performance enhancement, leading investigations, handling employee disciplinary matters, and ensuring adherence to the collective bargaining agreement.

C-P is a successful and fast-growing essential manufacturing company that uses an impressive array of digital pre-press and wide-web flexographic printing capabilities and extrusion and adhesive laminators to produce creative flexible packaging solutions for our customers. With a primary focus on serving the food industry, C-P specializes in roll stock, pouches, re-sealable packaging and shrink sleeves. With 9 current locations across North America and growing, C-P Flexible Packaging is one of the top 25 flexible packaging companies in the U.S.

Benefits Include:

• Medical, dental, vision, and prescription drug coverage
• 401(k) plan with generous company match
• Bonus program
• Paid time off
• Paid holidays
• Company-paid left and AD&D insurance
• Company paid short-term disability coverage
• Employee Assistance Program (EAP)

Job Summary:

Primary function is to provide support to Customer Support Reps to maintain and improve the departments overall productivity and enhance CP’s ability to meet or exceed our customer’s service expectations. This position will primarily provide direct support in the areas of job order entry, shipping order entry, data maintenance, and back-up coverage for accounts as needed.

Essential Job Functions & Responsibilities:

• Supplement CSR workload in the areas of repeat order entry, date changes, item build and misc. data maintenance
• Generate and distribute Inventory and various other reports for customers on a daily basis using Excel, Crystal Reports, Access, etc.
• Work within C-P’s ERP system to access information in support of CSR and customer needs.
• Provide back-up coverage to customer accounts as needed. This would include understanding the account and be capable of placing repeat orders, working with the customer to responding questions regarding the account from graphic questions to production issues.
• Special projects and tasks assigned

• High School Diploma or equivalent
• Excellent organizational and written/oral communication skills.
• Excellent PC/software skills and knowledge (Windows, Word, Excel, Access, Powerpoint)
• Ability to work in a fast-paced environment
• Able to work independently at times, and as part of the Customer Support Team. 
• Convey a professional image when representing the company
• Sitting and use of telephone and PC keyboard for extended periods of time.
• Office environment / minimal time necessary in manufacturing area.